Emergency Assistance

Practice plan maybe able to assist if members require emergency assistance. For information please visit scheme.practiceplan.co.uk/patients or call 0300 303 5061.

Before seeking treatment wherever possible obtain pre-autorisation. Pre-authorisation determines if an event or incident would be considered under the Scheme, such as an Emergency appointment or, if you have suffered Dental Trauma.

DON’T FORGET: Under the Scheme Rules, BOTH the costs of any callout fee and/or emergency temporary treatment provided may be considered.

There is NO EXCESS charge

Please see Scheme Handbook for benefit levels, terms and conditions.

Emergency Assistance in the UK

To obtain pre-authorisation in the UK:
9.00am – 5.30pm, Monday to Thursday and 9.00am – 5.00pm on Friday, call the Scheme Assistance Team on:

0300 303 5061

Outside of these hours (including bank holidays), call our Helpline on:

0808 169 8117

Every effort will be made to find an appointment with a dentist near to where you are. To help source a dentist please have the following information available:

  • Location (postcode preferable)
  • Whether transportation is available and distance prepared to travel
  • Any times unavailable to attend the practice

NOTE: Patients are NOT covered for emergency appointments or treatment received at a practice during normal working hours that is within 15 miles of their registered practice.

Emergency Assistance Abroad

For pre-authorisation abroad call the emergency HELPLINE on

(0044) 1691 887955

Every effort will be made to find an appointment with a dentist near to where you are. To help source a dentist please have the following information available:

  • Location (postcode preferable)
  • Whether transportation is available and distance prepared to travel
  • Any times unavailable to attend the practice